WhatsApp Business
Phone Number ID: not set
Relay command center
Settings
Manage your workspace, channels, and AI controls.Billing
Relay's own subscription — separate from your customers' payments to you.
Start your free trial to activate Relay's AI assistant for your customers.
Business profile
This information is used by the AI agent to personalise replies.
WhatsApp Business
Connect your WhatsApp Business account to let Relay talk to your customers.
Instagram configuration
Required for the webhook to route inbound Instagram DMs to your workspace.
Stored encrypted per-business. Falls back to INSTAGRAM_PAGE_ACCESS_TOKEN in .env if left unset. INSTAGRAM_VERIFY_TOKEN/INSTAGRAM_APP_SECRET remain server-side only.
Email configuration
Required for the webhook to route inbound emails to your workspace.
Stored encrypted per-business. Falls back to POSTMARK_SERVER_TOKEN in .env if left unset. EMAIL_FROM/EMAIL_WEBHOOK_SECRET remain server-side only.
Payments (Razorpay)
Lets customers pay online via UPI with a real Razorpay Payment Link. Without this configured, UPI orders use a simulated payment flow instead.
Connect your Razorpay account — you'll log in on Razorpay's own site and authorize Relay, without ever pasting API keys here.
Team
Owners and admins can manage business settings, approve high-value orders, and change order status. Members can handle conversations and view data.
Connected channels
Only connect accounts that your business owns and has permission to use.
Page ID: not set
Support address: not set
OpenAI
AI reply drafts are active
AI autonomy
The AI replies to customers automatically — no human approval step for everyday conversations.
Fully autonomousAI reads every inbound message, decides whether to answer or place an order, and sends the reply directly to the customer.
Orders above this total are held for your approval on the Orders page instead of being placed automatically. Escalated conversations (ambiguous requests, complaints) also pause the AI until you resolve them from the Inbox.
Inventory
Get notified on the Products page when a product's stock runs low.
Applies to any product variant without its own custom threshold (set per-variant on the Products page).
Assisted Buying
Lets the AI understand natural shopping requests ("a shirt for a wedding under ₹2,000") and recommend matching products from your catalogue, instead of only responding to exact product names.
Off by default. Recommendations are grounded only in your published, in-stock catalogue — the AI never invents a product, price, or stock level.
WhatsApp Smart Replies
Adds tap-to-choose buttons (🛒 Add to Cart, 🔎 See Similar) to product cards shown by the AI or the shopping menu, so customers can act with one tap instead of typing. Typing still works exactly as before either way.
Off by default. Falls back to plain text/images automatically if WhatsApp rejects a button message.
Proactive AI Suggestions
Relay watches conversations, carts, and inventory for sales opportunities (abandoned carts, product enquiries, back-in-stock) and drafts a message for your review in the Suggestions inbox.
Every suggestion requires your review and approval before sending — nothing is messaged to a customer automatically. Off by default.